Customer Support Specialist

Full job description

Job Title: Customer support

Job Type:-Full time

Job Location :-Gurgaon Sec 18

Shift-24*7

Salary:-up to 550000 LPA

Education :-Graduate preferred

Note :-C1 certification on spanish and french is mendatory .

Candidate should be English, Spanish and french , canadian support.

Perks:-Cabs for Night shift

Working Days:-5

Job Overview: We are seeking experienced level Support Agents to provide first-line support for our premium North American client. The ideal candidate will handle incoming calls, investigate tickets, and resolve customer queries, problems, and incident notifications with a high level of professionalism and efficiency.

Key Responsibilities:

 Handle incoming customer support calls

 Investigate and resolve customer tickets

 Address customer queries, problems, and incident notifications Perform associated tasks related to customer support

 Provide first-line support for various customer issues Escalate complex issues to Tier 2 when necessary

 Logging all relevant information in the ticketing system Providing timely updates to customers

 Adhering to defined SLAs

 Following up on open tickets

 Updating knowledge base articles

 Participating in training sessions

 Escalating issues to Tier 2 when necessary Required

Qualifications:

 Bachelor’s degree (mandatory)

) Minimum 3+ years of experience in North American customer service as an Agent Fluent in English (C1 level proficiency required)

 Additional language skills in Spanish or French-Canadian (must also be fluent in English)

 Excellent English accent, equivalent to a Versant TOP score Strong problem-solving and communication skills

 Ability to work in a fast-paced environment

 Proficiency in relevant customer support software and tools

Preferred Skills:

Experience in tech support or related fields

 Knowledge of CRM systems

 Familiarity with ticket management systems Work Environment:

 Fast-paced contact center setting Potential for shift work to accommodate North American time zones Career Growth

: Opportunity for advancement to Support Specialist role

 Continuous learning and skill development opportunities

We are looking for dedicated professionals who can provide top-tier support to our premium North American clients.

The ideal candidate will have a proven track record of excellent customer service, strong English language skills, and the ability to handle a variety of customer inquiries efficiently and effectively.

Job Type: Full-time

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Required)

Language:

• French (Required)
• Spanish (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person