Full job description
Profile: International Tech Support Specialist
Salary: Up to 45000 plus incentives
Location: Noida
Shift: US/Night Shift
Job Type: Full Time
Process: US Process
Min 1-2 years’ experience.
Candidates should have min 1 year experience in international tech support voice process.
Key Responsibilities:
- Candidate should have experience as international tech support executive.
- Candidate should have experience in providing support to customer via phone call.
- Provide technical support to customers via phone call.
- Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity.
- Assist customers in installing, configuring, and using our products and services.
- Escalate unresolved issues to appropriate internal teams and follow up to ensure timely resolution.
- Document support interactions, including details of inquiries, troubleshooting steps, and resolutions.
- Collaborate with cross-functional teams to improve product usability and customer experience.
- Stay up to date with product developments, technical specifications, and industry trends.
- Identify opportunities for process improvements and contribute to knowledge base documentation.
- Provide training and guidance to junior support team members as needed.
Position Overview:
We are seeking a highly motivated and skilled International Technical Support Executive to join our team. The successful candidate will be responsible for providing technical assistance and support to customers located internationally. They will troubleshoot technical issues, escalate problems as needed, and ensure timely resolution to maintain customer satisfaction.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or related field.
- Proven experience in a technical support role, preferably in an international environment.
- Strong knowledge of software, hardware, and networking concepts.
- Excellent communication skills, both written and verbal, with fluency in English and [other languages as needed].
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Customer-focused attitude with a passion for delivering exceptional service.
- Problem-solving skills with attention to detail and accuracy.
Job Types: Full-time, Permanent
Pay: ₹40,000.00 – ₹45,000.00 per month
Schedule:
- Night shift
- Rotational shift
- US shift
Application Question(s):
- Are you an immediate joiner?
- Are you available for f2f interview today?
Education:
- Bachelor’s (Preferred)
Experience:
- Technical support: 1 year (Required)
Work Location: In person
Speak with the employer
+91 8178613779