Regional Customer Service Advisor

Full job description

Profile: Regional Language Customer Service

Salary: 18K to 24k CTC plus incentives

Location: Gurgaon Sec 18

Exp: Fresher and experience both can apply

Shift: Rotational/ Day

Languages: Tamil, Telugu, Marathi, Malayalam, Bengali and Kannada

Qualification: Graduation/ Undergrad

Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills:

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job Types: Full-time, Permanent

Pay: ₹18,000.00 – ₹24,000.00 per month

Schedule:

• Day shift
• Rotational shift

Application Question(s):

• Are you an immediate joiner?

Education:

• Bachelor’s (Preferred)

Experience:

• Sales: 1 year (Preferred)

Language:

• English (Preferred)
• Kannada (Required)
• Bengali (Required)

Work Location: In person