Full job description
Job Title:
International Technical Support Agent – Printer, Router & Software Troubleshooting (Voice Process, US Shift)
Location: Noida Sec 6 (Work from Office – Full Time)
Salary: ₹25,000 – ₹40,000 per month
+ Performance-Based Incentives
Shift: Night Shift / US Shift
Job Summary:
We are hiring experienced Technical Support Agents for an International Voice Process (US Shift). The role involves providing remote technical support to international clients for printer and software issues. Ideal candidates will have strong troubleshooting skills, excellent spoken English, and prior experience in tech support—especially with printer devices and Windows-based software.
Key Responsibilities:
- Manage inbound and outbound calls for technical support related to printers and associated software.
- Guide customers through installation and setup of printer and software.
- Follow escalation protocols for unresolved issues.
- Maintain high levels of customer satisfaction and service quality.
- Meet daily performance targets and adhere to shift schedules.
Requirements:
- Minimum 1 year of experience in technical support (printers/software) in an international voice process.
- Excellent English communication skills – verbal and written.
- Strong knowledge of printer troubleshooting, Windows OS, network printing, and basic software installation.
- Must be comfortable working night shifts (US Shift).
- No cab facility provided.
Work Environment
- Shift Timings: Night / US Shifts
- Work Days: 5 or 6 days/week depending on project
Job Types: Full-time, Permanent
Pay: ₹25,000.00 – ₹40,000.00 per month
Work Location: In person